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Common Questions

How do I add a memory?

Tap "Add a Memory" on the home screen. We will guide you through choosing or taking a photo, recording a voice note, and adding a title before the memory is saved.

What is a trusted person?

A trusted person is a family member or friend you choose. They receive an invitation and, after access is approved, can view your memories through their private portal. You can remove their access at any time, and they need a new invitation to be added again.

I received an invite. Do I need the app?

No. Open the invite link in your browser and sign in or create a portal account using the email address that was invited. If more than one person has shared memories with you, the portal will ask which memories you want to view.

How do I share a memory?

Open a memory, tap Share, then choose a recipient from your contacts or enter their email address. Shared memory invites expire, and the recipient must sign in or create a portal account with that email before they can view the memory in their browser.

I deleted a memory by mistake. Can I get it back?

Yes. Deleted memories stay in Recently Deleted for 30 days. Go to Settings > Recently Deleted to restore them.

Is my data secure?

Your memories are stored securely and we use encrypted connections to help protect your information. Read our Privacy Policy for details.

How do I delete my account?

Go to Settings > Privacy > Delete Account. This permanently deletes your account and memories.

What is Premium?

Premium gives you unlimited memories, voice recordings up to 5 minutes, written transcripts, up to 5 trusted people, and memory exports. Current pricing is shown in the app before you subscribe.

How do I report a safety concern?

Safety concerns can be reported from shared memory pages, trusted-person portals, inside the app, or by emailing safety@thismeanstome.com. If someone may be in immediate danger, contact emergency services first.

Still Need Help?

Our support team is happy to help.

support@thismeanstome.com

For safety concerns, email us at:

safety@thismeanstome.com