We're Here To Help

Have a question? Send us a message and we will get back to you.

Common Questions

How do I add a memory?

Tap the green "Add a Memory" button on the home screen. We will guide you through recording your voice, adding a photo, and giving your memory a title.

What is a trusted person?

A trusted person is a family member or friend you choose. They receive an invitation and only get access when you choose to share memories with them.

How do I share a memory?

Open a memory, tap Share, and choose how you want to send it. People can view the memory in their browser without the app.

I deleted a memory by mistake. Can I get it back?

Yes. Deleted memories stay in Recently Deleted for 30 days. Go to Settings > Recently Deleted to restore them.

Is my data secure?

Yes. Your memories are stored securely and we do not share your data with third parties. Read our Privacy Policy for details.

How do I delete my account?

Go to Settings > Privacy > Delete Account. This permanently deletes your account and memories.

What is Premium?

Premium gives you unlimited memories, voice recordings up to 5 minutes, written transcripts, up to 5 trusted people, and download features for $9.99 AUD per month or $99 AUD per year.

Still Need Help?

Our support team is happy to help.

memories@thismeanstome.com